FREQUENTLY ASKED QUESTIONS

  • About the Experience

    About the Experience

    • What is the NFL Experience?

      The NFL Experience takes visitors on a hero’s journey where they enter as a fan, become a player, and leave a champion. It gives fans a glimpse into the inner sanctum of the football life of a player by combining interactive displays, physical artifacts, a 4D cinematic experience, and other multimedia effects.

    • When does the NFL Experience open?

      NFL Experience opens in November 2017.

    • Is NFL Experience a temporary installation?

      NFL Experience is a permanent, year-round attraction in Times Square.

    • How much content about my favorite team is featured in the exhibit?

      There is content about all 32 teams, the NFL and the Super Bowl!

    • Do I need to be a fan to enjoy the NFL Experience?

      Whether a casual or avid fan, there’s something for all levels of fandom!

    • Is the experience for all ages?

      Yes. The NFL Experience welcomes visitors of all ages - from young children to the young-at-heart. The standard admission ticket is good for all visitors. Tickets are not required for children 2 years of age or younger.

    • Is there parking at NFL Experience Times Square?

      There is no on-site parking for NFL Experience Times Square.

    • What items are prohibited?

      Please note the following items are not permitted in the Experience:

      • Large bags (over 8” x 17” x 19”) and luggage
      • Weapons of any kind including firearms, knives (including swiss army type), mace, etc.
      • Illegal substances
      • Outside food and beverage including glass bottles, cans, or alcohol of any kind (water and closed plastic bottles are permitted)
      • Banners, signs or flags of any size
      • Tripods and monopods
      • Laser pointers
      • Any animal except for service animals
      • Any other item deemed inappropriate by Stadium management
  • TICKETS

    TICKETS

    • Why do the prices vary?

      Tickets are priced according to seasonal demand and peak times for visits. This helps us ensure that our visitors are able to experience all we have to offer!

    • What does the time on my ticket mean?

      The time on your ticket is the time at which you will be permitted entry to the NFL Experience. The visit is self-guided and you are welcome to explore at your own pace.

    • How will I receive my tickets?

      A link to your e-ticket(s) will be sent via e-mail. Tickets can be displayed on your mobile device (preferred) or printed.

    • Need to call an audible (change the date and/or time of my visit)? Are tickets refundable?

      Contact us at 646-863-0088 to change your visit date/time. Additional fees may apply. Please note, tickets can only be exchanged before the date and time originally selected and are non-refundable.

    • What forms of payment are accepted?

      Online we accept most major credit cards. If you do not own a credit card, you may purchase tickets with cash in person at our Box Office. No checks of any kind will be accepted.

    • What do I do if I purchased tickets online but don’t own a smartphone or have access to a printer?

      Please contact us at 646-863-0088

  • GROUPS

    groups

    • How many people are needed to qualify for group rates?

      Group rates are available to parties of 20 or more

    • How will I receive my Group tickets?

      Your Group tickets will be made available for pick up at our box office, located inside our main entrance at 20 Times Square on the corner of 47th & 7th. Your group leader must present the Group order number along with a photo ID to collect the tickets.

    • What do I do if I am unable to attend at my scheduled time?

      Please contact our Group Sales department at 646-863-0088 x8820 for assistance with accommodating your Group’s arrival

    • What is the Group rate?

      Please contact our Group Sales department at 646-863-0088 x8820 for specific Group pricing details

  • PRIVATE EVENTS

    PRIVATE EVENTS

    • I am not ready to book an event but I would like more information.

      Please contact our sales team who is more than happy to provide any information necessary to make you comfortable booking your event at NFL Experience. Our sales team can be reached at 212.216.0908 ex 5823.

    • How do I book an event?

      Please contact one of our Event Sales Managers and they will walk you through the event booking process step by step. You can start by filling out the inquiry form on our website, or by calling our sales office at 212.216.0908 ex 5823.

    • How do I request A/V equipment?

      Our sales managers will discuss AV needs during the booking process. If you need AV or any external services, we will be happy to book them for you.

    • Can I use any caterer?

      At NFL Experience we have an internal food and beverage vendor, Riviera Hospitality Group. Their food and beverage offerings are sure to impress. Any dietary restrictions will be addressed and arranged by your sales representative.

    • What forms of public transportation are available?

      The NFL Experience is centrally located near the subways at 50th street (use 47th street exit) and 42nd street.

    • What if I need to cancel my event?

      Our event sales managers will work with you to try to reschedule your event within six months of your originally scheduled date. If the event is cancelled less than 72 hours in advance, the initial deposit taken will be non-refundable.

    • Can I get in the space early to setup and decorate the room?

      You are welcome to arrive 1 (one) hour prior to your event to set up.

    • Do you have Wi-Fi?

      Yes we do!

    • Do you have a list of nearby hotels?

      Yes, just ask our event sales managers and they will be happy to assist you!

  • NFLX EATS

    FOOD AND BEVERAGE CONCESSIONS

    • Am I allowed to bring outside food and drink into the Experience?

      All food must be consumed before entering. There is a variety of food and beverage options available for purchase inside the Experience.

    • What are the food and beverage offerings within the Experience?

      The NFL Experience is proud to be partnered with Riviera Hospitality Group, offering a wide array of options in custom made ‘stadium chic’ concession carts. Offerings include hot dogs, nachos, ice cream, liquid nitrogen popcorn, a café cart, a pretzel cart, and a premium bar cart. All items have been created for the NFL Experience with inspiration from the 32 NFL teams.

    • Is there a place to sit and eat?

      Yes, we have a concession area with tables and chairs, as well as a drink rail with stools overlooking Times Square.

    • Will there be any game day specials?

      Yes, we will be hosting game nights for most NFL games, including Happy Hour/ Game Day specials. Check our Calendar of Events for upcoming Game Nights!

    • Can I buy food and drinks or catch a game if I don't go through the entire NFL Experience?

      Yes! Head up to the 2nd floor anytime to catch your favorite games and purchase our amazing food and beverage offerings! No ticket to NFL Experience is required. Please note - cover charges may apply for select events. Check out our Calendar of Events for more information.

  • NFLX Swag

    NFLX Swag

    • How can I purchase exclusive NFL Experience Merchandise?

      Visit us in person on the 2nd floor of the NFL Experience Times Square, located at 20 Times Square on the corner of 47th & 7th

    • Is there a way to purchase exclusive NFL Experience Merchandise online?

      There will be soon! Please stay tuned for more information on when this will be available.

    • What type of merchandise will I be able to purchase at the store?

      Exclusive merchandise will be available including t-shirts, tech items, drinkware, memorabilia and more! Available only at NFL Experience Times Square.

    • What form of payment is accepted?

      We accept most major credit cards

    • Can I visit the store just to shop if I don't go through the entire NFL Experience?

      Yes! Head up to the 2nd floor anytime to shop our exclusive merchandise! No ticket is required. However, if you have purchased a ticket to the full NFL Experience, you will end on the 2nd floor automatically and can stay as long as you like!

    • What on-site photo opportunities will be available for purchase at the NFLX Store?

      there are currently two amazing opportunities for you and your friends to step into the game:

      • Cooler Dump: You just won the Super Bowl and now it’s time for the iconic liquid cooler dump! You and your friends can be part of this momentous occasion on your favorite team’s home field. Experience located on the 4th Floor.
      • Touchdown Dance: Always wanted to re-create one of those famous, and sometimes infamous, touchdown dances? Now you can! Located on the 2nd floor in the NFLX Store you and your friends can show your moves in the end zone of your favorite NFL teams and purchase the video to commemorate it!”
  • Can't find your answers?

    CONTACT US

About the Experience

  • What is the NFL Experience?

    The NFL Experience takes visitors on a hero’s journey where they enter as a fan, become a player, and leave a champion. It gives fans a glimpse into the inner sanctum of the football life of a player by combining interactive displays, physical artifacts, a 4D cinematic experience, and other multimedia effects.

  • When does the NFL Experience open?

    NFL Experience opens in November 2017.

  • Is NFL Experience a temporary installation?

    NFL Experience is a permanent, year-round attraction in Times Square.

  • How much content about my favorite team is featured in the exhibit?

    There is content about all 32 teams, the NFL and the Super Bowl!

  • Do I need to be a fan to enjoy the NFL Experience?

    Whether a casual or avid fan, there’s something for all levels of fandom!

  • Is the experience for all ages?

    Yes. The NFL Experience welcomes visitors of all ages - from young children to the young-at-heart. The standard admission ticket is good for all visitors. Tickets are not required for children 2 years of age or younger.

  • Is there parking at NFL Experience Times Square?

    There is no on-site parking for NFL Experience Times Square.

  • What items are prohibited?

    Please note the following items are not permitted in the Experience:

    • Large bags (over 8” x 17” x 19”) and luggage
    • Weapons of any kind including firearms, knives (including swiss army type), mace, etc.
    • Illegal substances
    • Outside food and beverage including glass bottles, cans, or alcohol of any kind (water and closed plastic bottles are permitted)
    • Banners, signs or flags of any size
    • Tripods and monopods
    • Laser pointers
    • Any animal except for service animals
    • Any other item deemed inappropriate by Stadium management

TICKETS

  • Why do the prices vary?

    Tickets are priced according to seasonal demand and peak times for visits. This helps us ensure that our visitors are able to experience all we have to offer!

  • What does the time on my ticket mean?

    The time on your ticket is the time at which you will be permitted entry to the NFL Experience. The visit is self-guided and you are welcome to explore at your own pace.

  • How will I receive my tickets?

    A link to your e-ticket(s) will be sent via e-mail. Tickets can be displayed on your mobile device (preferred) or printed.

  • Need to call an audible (change the date and/or time of my visit)? Are tickets refundable?

    Contact us at 646-863-0088 to change your visit date/time. Additional fees may apply. Please note, tickets can only be exchanged before the date and time originally selected and are non-refundable.

  • What forms of payment are accepted?

    Online we accept most major credit cards. If you do not own a credit card, you may purchase tickets with cash in person at our Box Office. No checks of any kind will be accepted.

  • What do I do if I purchased tickets online but don’t own a smartphone or have access to a printer?

    Please contact us at 646-863-0088

groups

  • How many people are needed to qualify for group rates?

    Group rates are available to parties of 20 or more

  • How will I receive my Group tickets?

    Your Group tickets will be made available for pick up at our box office, located inside our main entrance at 20 Times Square on the corner of 47th & 7th. Your group leader must present the Group order number along with a photo ID to collect the tickets.

  • What do I do if I am unable to attend at my scheduled time?

    Please contact our Group Sales department at 646-863-0088 x8820 for assistance with accommodating your Group’s arrival

  • What is the Group rate?

    Please contact our Group Sales department at 646-863-0088 x8820 for specific Group pricing details

PRIVATE EVENTS

  • I am not ready to book an event but I would like more information.

    Please contact our sales team who is more than happy to provide any information necessary to make you comfortable booking your event at NFL Experience. Our sales team can be reached at 212.216.0908 ex 5823.

  • How do I book an event?

    Please contact one of our Event Sales Managers and they will walk you through the event booking process step by step. You can start by filling out the inquiry form on our website, or by calling our sales office at 212.216.0908 ex 5823.

  • How do I request A/V equipment?

    Our sales managers will discuss AV needs during the booking process. If you need AV or any external services, we will be happy to book them for you.

  • Can I use any caterer?

    At NFL Experience we have an internal food and beverage vendor, Riviera Hospitality Group. Their food and beverage offerings are sure to impress. Any dietary restrictions will be addressed and arranged by your sales representative.

  • What forms of public transportation are available?

    The NFL Experience is centrally located near the subways at 50th street (use 47th street exit) and 42nd street.

  • What if I need to cancel my event?

    Our event sales managers will work with you to try to reschedule your event within six months of your originally scheduled date. If the event is cancelled less than 72 hours in advance, the initial deposit taken will be non-refundable.

  • Can I get in the space early to setup and decorate the room?

    You are welcome to arrive 1 (one) hour prior to your event to set up.

  • Do you have Wi-Fi?

    Yes we do!

  • Do you have a list of nearby hotels?

    Yes, just ask our event sales managers and they will be happy to assist you!

FOOD AND BEVERAGE CONCESSIONS

  • Am I allowed to bring outside food and drink into the Experience?

    All food must be consumed before entering. There is a variety of food and beverage options available for purchase inside the Experience.

  • What are the food and beverage offerings within the Experience?

    The NFL Experience is proud to be partnered with Riviera Hospitality Group, offering a wide array of options in custom made ‘stadium chic’ concession carts. Offerings include hot dogs, nachos, ice cream, liquid nitrogen popcorn, a café cart, a pretzel cart, and a premium bar cart. All items have been created for the NFL Experience with inspiration from the 32 NFL teams.

  • Is there a place to sit and eat?

    Yes, we have a concession area with tables and chairs, as well as a drink rail with stools overlooking Times Square.

  • Will there be any game day specials?

    Yes, we will be hosting game nights for most NFL games, including Happy Hour/ Game Day specials. Check our Calendar of Events for upcoming Game Nights!

  • Can I buy food and drinks or catch a game if I don't go through the entire NFL Experience?

    Yes! Head up to the 2nd floor anytime to catch your favorite games and purchase our amazing food and beverage offerings! No ticket to NFL Experience is required. Please note - cover charges may apply for select events. Check out our Calendar of Events for more information.

NFLX Swag

  • How can I purchase exclusive NFL Experience Merchandise?

    Visit us in person on the 2nd floor of the NFL Experience Times Square, located at 20 Times Square on the corner of 47th & 7th

  • Is there a way to purchase exclusive NFL Experience Merchandise online?

    There will be soon! Please stay tuned for more information on when this will be available.

  • What type of merchandise will I be able to purchase at the store?

    Exclusive merchandise will be available including t-shirts, tech items, drinkware, memorabilia and more! Available only at NFL Experience Times Square.

  • What form of payment is accepted?

    We accept most major credit cards

  • Can I visit the store just to shop if I don't go through the entire NFL Experience?

    Yes! Head up to the 2nd floor anytime to shop our exclusive merchandise! No ticket is required. However, if you have purchased a ticket to the full NFL Experience, you will end on the 2nd floor automatically and can stay as long as you like!

  • What on-site photo opportunities will be available for purchase at the NFLX Store?

    there are currently two amazing opportunities for you and your friends to step into the game:

    • Cooler Dump: You just won the Super Bowl and now it’s time for the iconic liquid cooler dump! You and your friends can be part of this momentous occasion on your favorite team’s home field. Experience located on the 4th Floor.
    • Touchdown Dance: Always wanted to re-create one of those famous, and sometimes infamous, touchdown dances? Now you can! Located on the 2nd floor in the NFLX Store you and your friends can show your moves in the end zone of your favorite NFL teams and purchase the video to commemorate it!”

TIME TO SUIT UP!

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